Job Description
This is a fantastic opportunity to join the City’s leading independent estate agency in their flagship Clerkenwell office. Established nearly 30 years ago, our client is a niche, private company who have built a significant portfolio of residential development sales, landlords and private clients.
An exciting new role has arisen to take charge of the day to day running of their Short Let portfolio which has not only grown significantly over the last 10 years, but has additional buildings planned for the near future.
Duties and responsibilities will include:
- Responding to enquiries and bookings across all channels a minimum of 3 times a day
- Maintaining accurate data on their booking software
- Monitoring issue of welcome information for guests 48 hours prior to arrival
- Liaising with housekeeping team to prepare for arrivals
- Maintaining individual access codes per booking on the booking software
- Checking with guests after arrival that all is well
- Reporting issues to maintenance and informing guests of proposed solution
- Taking emergency calls on dedicated phone out of hours if guests have issues
- Leaving accurate reviews for guests and responding tactfully to negative ones left by guests
- Maintaining KPIs on various channels including fast response time
- Taking payments from guests in line with booking terms
- Taking copies of IDs for all adult guests to comply with anti-money laundering regulations
- Maintaining accurate bookkeeping records at all times
- Preparing an end of week report for the Lettings Director
Desirable skills and experience:
- Excellent standard of customer service
- Patient and courteous
- Hospitality or serviced apartment experience preferred
- Calm under pressure and good at problem solving
- Ability to organise your day and prioritise without supervision
The salary on offer will be £35,000 and benefits will include contributory pension, season ticket loan, cycle to work scheme, AXA Employment Assistance Programme, and more!
Based in the Clerkenwell office, you will be expected to work from 9am to 6pm four days a week, choosing which day of the week you would like to take off. You will also need to be available for up to two hours on Saturdays and Sundays (working from home) where you will be expected to respond to any emergency issues should they arise.
For further information on this exciting career opportunity, please apply online now via this web page and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 020 7792 9779, or email us: enquiries@propertypersonnel.co.uk
