Job Description
If you have a genuine interest in the Build-to-Rent sector, are enthusiastic, customer-focused, and eager to learn, this may be the role for you!
Our client is the Build to Rent (BTR) arm of a leading London-based developer that was created to redefine the rental experience by offering beautifully designed, purpose-built homes alongside exceptional service and a curated lifestyle.
They are currently looking for a motivated and customer-focused Leasing Associate to join them on-site at their flagship Build-to-Rent (BTR) development in North Acton. This is a fantastic opportunity to develop your sales and customer service skills while gaining hands-on experience in the fast-growing BTR sector.
In this front-facing role, you’ll play a key part in delivering a seamless and engaging leasing journey supporting prospective residents from their first enquiry through to move-in. As a valued member of the team, you’ll work closely with colleagues across departments to ensure an exceptional resident experience.
This is your chance to grow professionally while helping to shape a welcoming, connected community. If you would like to know more, please get in touch!
Key responsibilities include:
- Represent the brand with professionalism and enthusiasm, reflecting their values and high service standards
- Provide outstanding customer service to clients, partners, and residents
- Achieve monthly leasing targets and KPIs
- Register and manage applicant enquiries both in person and over the phone, following company procedures
- Prepare and launch apartments to market
- Present the company’s full suite of services to potential clients and partners
- Complete detailed pre-qualification conversations with perspective residents
- Conduct property viewings in line with company standards
- Collaborate with Property Management and Administration teams to ensure smooth deal progression and resident onboarding
- Conduct mid-tenancy inspections and oversee check-in/check-out procedures including the creation of inspection summary reports
- Assist with first-line complaint handling and resolution
- Advise clients and internal teams on market trends and conditions
- Support the planning and hosting of resident events, occasionally outside of standard working hours
- Represent the business at exhibitions, corporate events, and promotional activities
- Take on additional ad hoc tasks as required to support team goals.
Personal specification:
- A genuine interest in property and the Build to Rent sector
- Previous experience in sales or customer service is a plus — but not essential as training will be provided
- Excellent verbal and written communication skills, with the ability to tailor messages to different audiences
- Strong organisational skills and an ability to manage competing priorities
- A proactive, positive attitude and commitment to outstanding customer service
- A willingness to go above and beyond to ensure a first-class resident experience
- A positive, can-do attitude and be a team-player.
The package for this role will be include a basic salary of £24,000 to £28,000, plus performance related bonuses of up to £6,000 per annum.
Working hours will be Monday to Friday from 9am to 5.30pm. NO WEEKENDS!
To apply for this exciting career opportunity, please apply online now via this web page. Alternatively, please feel free to contact us in confidence on 020 7792 9779, or email us: enquiries@propertypersonnel.co.uk.
