Job Description
Are you looking to commence a career in the property industry, but you don’t want to work weekends? Then, this may be the role for you!
Our client currently has a fantastic opportunity available for a Quality Assurance & Compliance Analyst to join their successful asset management business based in Bracknell.
Working within a team, you will drive business performance to achieve good customer outcomes through delivering robust quality assurance and complaint management frameworks. You will also be ensuring the business remains compliant with various internal processes as well as client based and legislative requirements.
You will be part of a highly successful team within an established and progressive business, working with clients from a mix of many of the UK’s leading financial organisations, developers and property investment businesses. If you are highly organised and have excellent attention to detail, please get in touch!
Examples of what you will be doing:
- Quality Assurance Checks – To complete internal assessments of case management in line with the Quality Assurance Policy to maintain high standards and identify any potential risks or development areas
- Complaint Handling – You will log complaints on the system, send letters within set timelines from the complaint policy, and commence investigation on the complaint ensuring that the company can make an informed decision on the correct outcome
- Maintaining ISO:27001 & ISO:9001 accreditations – Leading by example and ensuring that the business is compliant with ISO:27001 and ISO:9001 standards, this will include completing regular spot checks, report writing and assisting with annual external audits.
- Third Party Supplier Management – Our client has various suppliers which work outside of the business, as part of the team you will need to ensure that they are compliant with company policies and procedures.
- Managing Controlled Documents – You will review controlled documents to ensure that they are in date and relevant for the business to use and ensure that only the most current and approved documents are used across the business.
- Pre-Employment Screening Checks – Conducting all relevant background checks on new starters to ensure they meet regulatory, legal, and internal standards.
- Anti‐Money Laundering Checks – Undertaking sample checks to ensure that full anti‐money laundering due diligence has been undertaken on a variety of accounts.
- Health & Safety – To ensure compliance across the business with the latest Health & Safety legislation. This will be through various methods such as DSE assessments and managing office equipment.
- Ad‐Hoc tasks – The team is continuously evolving to ensure that the best outcome is achieved for clients and customers, this means from time to time you may need to support the business by completing extra ad‐hoc tasks.
Personal specification:
- Previous compliance related experience is desirable but not essential as our client offers full training
- Strong organisation skills
- Excellent communication skills
- First-class customer service skills
- Good administration skills
- Ability to build and maintain relationships
- Work well in a team environment.
The package on offer will include a basic salary of £25,625, plus a £5,200 per annum bonus enabling you to earn £30,825.
In addition, you will also be provided with fantastic benefits such as 22 days annual leave plus bank holidays, a day off for your birthday, free mortgage advice, 0.5% sales fee, modern light & airy office premises with on-site café and activities, on-going training and development, and much more! There is also on-site parking available.
For further information on this exciting career opportunity, please apply online now via this web page and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 020 7792 9779, or email us: enquiries@propertypersonnel.co.uk.
